The Legal Warranty – by which Bruno Barbon is bound as the seller – guarantees the merchandise against inherent defects pursuant to the sales agreement. Pursuant to Italian law, in the event of applicability of the Legal Warranty , you will have the right to the repair or replacement of the merchandise or, should this be impossible, a reduction in the purchase price or termination of the agreement.
The works of Bruno Barbon are handmade and finished with the utmost care and attention. However, as craftsman’s works, they may have small defects in the finishing, which make the items unique and increase their value. In the event of major defects and if you should fail to be satisfied with the item, we would be grateful if you would contact us and we will undoubtedly find a way to meet your requests.
Bruno Barbon does not accept any liability for disruptions to service ascribable to force majeure includng accidents, explosions, fires, strikes and/or lock-outs, earthquakes, floods and any other similar events that may prevent performance of the sales agreement, in whole or in part, in the agreed times. Bruno Barbon shall not be liable to any party for damage, loss and costs incurred owing to failure to perform the sales agreement owing to the aforementioned causes, or for damage, loss or costs incurred owing to the use or impossibility of using the products purchased from Bruno Barbon. Likewise, Bruno Barbon shall not be liable for any fraudulent or illegal use that may be made by third parties of credit cards, cheques or other forms of payment upon paying for the products purchased. Bruno Barbon is not able to gain knowledge of the credit card number of the purchaser at any time during the purchase procedure; equally, Bruno Barbon is not able to check the correct and legal origin of the credit instrument that is provided by the customer upon receiving the merchandise.
Damage to the merchandise
Although the works are packaged with the utmost care, they may suffer damage during transportation. Should you receive a package that is not intact or that is damaged or shows evident signs of tampering (open package, etc.), you must notify the courier that delivers the package immediately and sign the delivery note adding the words “subject to approval” or “merchandise with visibly damaged packaging”. This allows you to protect yourself should you find any kind of fault after having opened the package. Should you find any damage, please indicate this immediately by faxing the local office of the courier and copying the notification to Bruno Barbon by email at firstname.lastname@example.org or by fax on +39 02 22220288.
Bruno Barbon hereby reserves the right not to replace/repair items that are visibly worn owing to misuse or failure to respect the instructions for maintenance and use provided together with the item itself. Wood is a living material: in order to remain durable and maintain the brilliance and integrity of the polish and gilding, the work must be kept within certain limits of temperature and humidity. Signs of misuse are unmistakable and immediately identifiable. For the purposes of of replacement/repair, the products must not have scratches, damage, dents, abrasions or show signs of negligence: in such cases the item will not be withdrawn/replaced and the transport expenses involved in the new delivery shall be charged to the Customer.